Online Ordering Help

Please use the information below to find answers to any questions you may have while shopping at gov.wbmason.com.

General Information

Find A Product

When looking for a product, you may use the Search Box located at the top of each page or browse the Category links which are located underneath the Search Box.

Search Box: Simply enter a product number from the catalog or any keyword(s) that may describe the item that you wish to locate. Please note that the Search Box will also accept partial product numbers (ex: 21200) or multiple keywords (ex: blue pen) to help you locate your items.

*Use the guided navigation on the left hand side to refine your search

Category Links: Click or hover over on the category you would like to browse. A list of subcategories will display for you to choose from. You will keep clicking through the subcategories until you have a list of items to view.

Create an Order

You may create an order quickly by using the Quick Order button located in the top left right area of the page. Click here and you are brought to a page that will allow you to quickly enter in the product number and quantity for up to 10 items at a time.

After locating your product, via searching/browsing/quick order, use the Add to Cart button to add the item(s) to your shopping cart. The totals of your Shopping Cart will appear at the top right portion of your screen and remain there until you either checkout or remove them from the cart (even if you log off and come back in 3 days). To update or remove any items in your shopping cart, simply click on the Shopping Cart and make your changes. Be sure to click Update Cart when you're done to save all changes.

Create a Shopping List

To create your own personal shopping list, click on the Manage Lists link which is located in the top section of the page under Quick Order. You will be asked to name your new list. Once the list has been created it will appear in the top section of the page. If you have more than one list, there will be a drop down menu here. You may add items to your shopping list any time you locate your product via searching/browsing/quick order. Whenever you see an Add to Cart button, you will see an Add to List button under it. Clicking on Add to List will add the product to your Default list. If you have multiple shopping lists you can click the down arrow to the right of Add to list to select which list you would like that product added to.

*Note: To change which list if your default list, simply click on Manage Lists and you can Edit the list you wish to be your new default.

Item Type & Color Legend

Preferred Items = Preferred Items
ALPS Items = ALPS Items
Minority Owned Items = Minority Owned Items
Recycled Items = Recycled Items
Recycled Items = Green Items

Payment Methods

Account billing information for your organization is preloaded in the WB Mason system and will appear on the check out screen. If you prefer to pay by credit card, please complete the required information when checking out. If this information is not available to you on the checkout page, click here to contact us. We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS as forms of payment.

Sales Tax

The appropriate sales tax will be added to your order. If your organization is tax exempt, sales tax will not appear on your order provided that you have a Tax Exemption form on file with us.

Shipping Information

Please select the shipping information carefully to allow proper delivery of your order and to provide us with the correct department or cost center billing information. Once you complete all shipping information as well as any other required information on the Checkout screen, click Continue at the bottom of this page.

Completing your Order

When you click the Next button you will have one last Review of your order - your order has not been placed yet. Click on Submit on this page to send your order and receive your onscreen confirmation including your order number. This confirmation will tell you if the order is submitted to us or is pending approval internally at your organization. You will also receive an email confirmation of your order, letting you know that we are processing your order or that it is pending approval.

Should you encounter any difficulties you may contact your Customer Service Team at: 1-888-WB-MASON OR Click here to Contact Us via email. Our Customer Service Teams are available Monday through Friday, 7:30 am until 6:00 pm, Eastern Time.

Safe Shopping

WB Mason protects your ordering information during and after your shopping experience. Our site uses the latest in security technology including 128-Bit Secure Socket Layer (SSL). SSL is the industry standard and among the strongest technologies for encrypting data and securing electronic transactions.

FAQ's

Q. What do I do if I need help?
A. Call your Customer Service Team at: 1-888-WB-MASON OR Click here to Contact Us via email.

Q. My Shopping Cart seems to be duplicating, why?
A. This may be caused when using the Quick Order page, adding your items to your cart and then hitting the Back button on your browser to either make a changes and then hitting Add to Cart again, this will resend your original page to the cart, duplicating the item quantities. Once you have added your items to the Shopping Cart and you see them in the left hand column - the only place to change or remove these items is in the cart - you shouldn't need to use the Back button on your browser while shopping online with WB Mason - if you use the buttons and features supplied to you within the pages, you shouldn't have any further problems.

Q. What should I do if forget my Login Name or Password?
A. On the login page, there is a 'Forgot Password?' link. Simply click there, enter in your email address and your current login information will be sent to you via email right away. If you enter in your email address and the site does not recognize it as an active address in our system, the screen will tell you that. You can either click on the link on the login page to be setup or call customer service (1-888-WB-MASON) to be setup with a password.

Q. What methods of payment do you accept?
A. Billing information for your organization is in the WB Mason system and will appear on the check out screen. If you prefer to pay by credit card, please complete the required information when checking out. If this information is not available to you on the checkout page, please click here to contact us. We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS as forms of payment.

Q. How will my order be delivered?
A. All deliveries within our service area (Masonville) are made on WB Mason's own trucks . Outside of our Masonville, we use UPS next day service.

Q. How will my department or cost center be properly charged for orders?
A. Each login is associated with only the expense allocations applicable to that user ensuring accuracy. Where a user purchases for multiple Codes the expense allocation options are available within the checkout process.