Return Policies

We continually strive for all customers to be satisfied with all of their purchases from W.B. Mason Company. This is why we proclaim that if any customer is dissatisfied with any purchase made through returns can be made in accordance with the following terms and conditions:

COVID-19 RETURNS - Due to the COVID-19 virus certain items will be final sale only. This measure is being taken for the safety of our employees and all of the customers we deliver to. Final sale items include but are not limited to:

  • Covid-19 Related Testing Kits
  • Hand Sanitizer/Dispensers
  • Soaps/Dispensers
  • Facial Masks
  • Gloves
  • Gowns
  • Face Shields
  • Thermometers
  • Personal Protective Equipment
  • Counter Top and Cubical Shields
  • Sanitizing/Disinfectant Cleaners
  • Wipes
  • Paper Towels
  • Toilet Paper
  • Food, Beverages, and other Perishables
  • Food Service Containers
  • Items purchased in bulk related to COVID-19
  • All other items related to COVID-19

TECHNOLOGY ITEMS - Returnable within fourteen (14) days from the date of the invoice, if returned in the manufacturer's original box with all internal packaging, warranty cards, manuals and accessories included.

SOFTWARE - Software (that is not defective) is returnable within thirty (30) days from the date of the invoice, if returned in the original manufacturer's packaging, unopened and in resalable condition. Defective software can be replaced with the same title within fourteen (14) days from the date of the invoice. However, no refunds, credits, or exchanges of any kind will be given for defective software.

DATED GOODS - Any dated good including, but not limited to, calendars, planners, and personal organizers must be returned within (14) days of invoice. Dated goods cannot be returned once the date period printed on the item has commenced.

ALL OTHER MERCHANDISE - All other merchandise (with the exception of custom ordered products) are returnable within sixty (60) days of the date of the invoice if returned in the original manufacturer's packaging (cannot be defaced) and in "as new" condition. Product past its expiration date is non-returnable.

CUSTOM ORDERED MERCHANDISE NOT RETURNABLE - All (non-defective) custom ordered products of every kind, nature and description are not returnable under any circumstances or conditions. Such items would include customized printed materials, signs, stamps, seals, factory ordered custom furniture and ad specialty items.

For certain commodity SKUs purchased in bulk, all sales are final.

OTHER POLICIES - W.B. Mason reserves the right to limit quantities on its products and we prohibit sales to resellers. We are not responsible for printing or typographical errors.